Here are the delivery basics
- Delivery day is Wednesday;
- Please place your order by 10am on the day of delivery;
- Deliveries are from Caloundra to Noosa; (Specifically post codes 4551 excluding Bells Creek, 4575, 4557, 4556, 4572, 4558, 4564, 4573, 4567, 4566, 4565 Tewantin only. Please contact us if you are outside these areas and we’ll see what we can do.)
- Deliveries usually commence at around 12-1pm, and work our way down to Caloundra and up to Noosa. All deliveries are aimed to be completed by 5pm;
- Deliveries are made in a refrigerated Sunshine Coast Organic Meats van, which will keep refrigerated products below 3°C.
What is the minimum order?
Do I have to be at home to get a delivery?
No. For the online store, you may leave special instructions with us when you set up your account, or when you complete the order, for us to leave your delivery in an outdoor location (either fridge or cooler bag/esky with ice). Please remember to leave any gate codes where applicable.
If you forget to leave out a cooler bag, you can purchase a cooler bag from us when you put your order in, and we will put your order in the cooler bag with ice in it, and leave it at your home.
Upon delivery of your order, legal title passes to you and Sunshine Coast Organic Meats have no responsibility beyond this point.
What if Wednesday is a public holiday?
How can I make a delivery order?
What if I have a particular request?
Can I have some/all of my order cryovaced?
What if there are particular instructions for delivery?
What if I have forgotten to leave a cooler bag/esky, gate is locked etc?
What if I order a frozen product, will it be delivered frozen?
Our Sunshine Coast Organic Meats delivery vehicle keeps chilled products below 3°C. Frozen products will slowly thaw in this environment, and depending on where you are located on the delivery run, the temperature may rise above 3°C, and therefore begin to thaw. Customers are advised to take this into account when they purchase frozen products.
What is your returns policy?
Can I order what I ordered last week?
Can I order other than meat products for delivery?
Can I be reminded of deliveries?
How else can I keep in touch with latest developments at Sunshine Coast Organic Meats?
What if I am outside your standard delivery area?
Many of our customers travel from Brisbane and the hinterland every few weeks to our store and will freeze some of their purchase. Additionally, you can request purchases to be cryovaced for a small additional fee.
You can also call 5445 2912 or email firstname.lastname@example.org to discuss deliveries to you.
What are the payment methods?
Do you retain credit card details within your online store?
No. Your credit card details will be transmitted to National Australia Bank, our merchant, for processing and our online store and web site do not retain any details of your credit card.
Where is your store located?
What are your store trading hours?
Monday to Friday – 7:30am to 6:00pm
Saturday – 7:00am to 4:00pm
Sunday – Closed
Public Holidays – open Show Day and Easter Saturday only